Email Whitelisting Information

Increasingly, ISPs (ex., aol.com, earthlink.net, comcast.net, bellsouth.net) and mail services (ex., Hotmail, Yahoo! Mail) are using filtering systems to try and keep spam out of customers' inboxes. Sometimes, though, they accidentally filter the e-mail that you want to receive.

Naturally, you want to keep spam out. And you want to receive important valid communications -- Support e-mail, order confirmations, your survey mail and any other e-mail that you request (and we only EVER send e-mail that you request).

To make sure that our email is not deleted or filtered into a "junk" or "bulk" folder, please add the following domains to your list of trusted senders/your address book/contact list (in your e-mail software) and to your ISP/mail service's whitelist...

  • @testspin.com
  • @testspinmail.com
  • @testspinemail.com
  • @surveydispatch.com
  • @worldwidepanel.com
This should guarantee that you will receive whatever e-mail you need... post-order e-mails, registrations, support etc.

We are also implementing some solutions on our end, but this is still the best and most reliable way to unblock mail today.

It's a shame to bother you like this, but blame it on the spammers. Your ISP or mail service is only trying to protect you. The bottom line is that things have become so complicated in the ever-escalating war between spammers and ISPs/mail services, that you and we are caught in the cross-fire.


How do you add our domains to the so-called "white list"? That varies from ISP/mail service to service...

 
Hotmail (or MSN): Place the above-listed domains on what they call your Safe List. The "Safe List" can be accessed via the "Options" link, situated to the far right of the main menu tabs.  


AOL: Place the domains in your Address Book. Check AOL help for details, if necessary.

Different versions have different features. For example in version 7.0, go to Keyword Mail Controls -- after you select your screen name and left-click on "Customize Mail Controls For This Screen Name," enter the above domains in the section "exclusion and inclusion parameters."

For AOL version 8.0, select "Allow email from all AOL members, email addresses and domains." Then left-click on "Next" until the Save button shows up at the bottom. Left click on "Save."  


Yahoo! Mail: If our e-mail is filtered to your 'bulk' folder, open the message and click on the "This is not spam" link next to the "From" field.

You can also create a "filter" at Yahoo that sends your e-mail into your Inbox and not the Junk/Bulk Mail folder. Here's how...

1) Open your Yahoo e-mail. Left-click on "Mail Options" (right side of your screen). In the right hand column, under "Management," left-click on "Filters." And then, left-click on "Add Filter."

2) Call this filter anythign you like

3) See where it says... "if all of the following rules are true ..."? Go to the top row labeled "From header," choose "contains" in the drop-down menu and type in "@testspin.com" and our other domains listed above.

4) At the bottom, choose "Inbox" from the drop-down menu where it says "Move the message to:"

5) Finally, left-click on the "Add Filter" button.
 


Other Mail services/ISPs: Each mail service is a little different, but the idea is the same. And if you are using the mail service provided by your own local ISP, they will have their own whitelisting procedures. If you can't find how to add the above domains to a whitelist, try moving the message from the Junk folder to your 'inbox' or forwarding the message to yourself (if you're getting it at all, that is).  


E-mail software (ex., Outlook, Eudora, etc.): Most software has both a whitelisting feature and the ability to create a filter to accept and file incoming e-mail. Filters are easy to create -- you just create one that files incoming e-mail which has an address that CONTAINS "@ one of the domains from above" into a folder you set up for this purpose.

If e-mail continues to be filtered out, call or e-mail your ISP's tech support or postmaster@your-isp.com and specifically ask how you can be sure to receive all e-mail from testspin.com and our other domains (mentioning all the domains above). Follow their instructions for whitelisting all of the above domains.
 


Spam filters: If your e-mail software has its own built-in spam filter or if you are using a third-party spam filter, you will have to indicate to the filtering software to accept our mail. You may need to search a filter's help for how to do this -- but the basic concept is the same. You will either add the above domains to some kind of a white list (or a "good list" or similar name) or click to indicate that mail filtered into a "Junk" folder is not junk, etc.


NOTE: If your ISP does not allow you to whitelist a domain, they are violating your basic right to receive e-mail from whomever you want. There are many other, customer-focused, ISPs who would love to have your business.


Sorry for the inconvenience, but these circumstances are beyond our control. All you and we can do is work together with the good ISPs and responsible mail services to shut out the spammers, and let the "good guys" through.

Thank You
Customer Support.
TestSpin, Inc.

P.S.   Naturally, once you have verified that our domains are whitelisted, it's too late to receive the actual e-mail that has already been deleted by your mail service or filter. If after attempting to whitelist according to the information above, you still don't get our mail to you, please contact your mail service to tell them that you want to receive our e-mail and to please let the above domains through to you. Remember... you have the fundamental right to receive the mail that you want. Somehow, in all the anti-spam hoopla, you (the legitimate customer) and we (the non-spamming company) have been forgotten.